Why We Love Working with EcoTrend

My first impression of EcoTrend came from their amazing sales rep, Cory, who regularly visits our store. He’s more like a friend than a salesperson—always offering helpful advice and product recommendations that saved us from a lot of trial and error.

We often get travelers asking to buy large quantities of specific products—something that’s hard to predict and stock in-store. Thanks to EcoTrend’s local pickup option, we can easily get those products by the next business day from their warm, reliable customer service team and logistics team.

I remember so many of their names — Susan, Tracy, Aimee, Anne. (Sorry for the logistics team, I know your faces but not your names.) Every time we meet, it feels like catching up with old friends: chatting about the weather, joking about how Vancouver traffic just keeps getting worse... It doesn’t feel like doing business — it feels like being part of a community.

With the new website, the pickup option is even better. Clear instructions, real-time inventory, and a smooth checkout process mean we can place an order in under 3 minutes.

Most impressively, when we recently requested a new website feature that didn’t exist before, Derik from their dev team responded quickly and delivered exactly what we needed—with care and professionalism, a very EcoTrend way.

For the first time, it felt like we had a full team of professionals—sales, support, tech—standing behind us and rooting for us.

Thank you, EcoTrend, for helping small businesses like ours not just survive, but grow and thrive in a world of big players.

Tim Zhang
Owner, Lifeplus Natural Health